Returns & Exchanges
Every piece is made by hand in our Los Angeles studio. If something isn't right, we want to hear from you.
Return window
You have 7 days from the day your order is delivered to request a return.
What can be returned
- Pieces must be unworn, in the condition you received them, in their original packaging, with proof of purchase.
- Custom, made-to-order and sized-to-you pieces (including one-of-one commissions and rings made in your size) are final sale.
- Sale items and gift cards are final sale.
How to start a return
Email contact@madedesignjewelry.com with your order number and the piece you'd like to return. If the return is approved, we'll send you a return shipping label and instructions. Returns sent without an approved request can't be accepted.
Exchanges and resizing
Need a different size or metal? Email us within 7 days of delivery and we'll help you exchange it. For rings, we can often resize rather than remake. Just ask.
Damaged or incorrect items
Please check your order when it arrives. If a piece is damaged, defective, or not what you ordered, email us within 7 days with a photo and we'll make it right.
Refunds
Once your return arrives and is inspected, we'll email you to confirm. Approved refunds go back to your original payment method. Your bank may take 5–10 business days to post it.
Questions
Email contact@madedesignjewelry.com or call 310-903-9198.